Frequently Asked Questions
Everything you need to know about your Black Shark experience.
Which countries do you ship to?
Black Shark Global ships to most countries across Europe, North America, and Southeast Asia. Please check our shipping policy page for a full list of supported regions and estimated delivery times.
What is the warranty period for Black Shark smartphones?
All Black Shark smartphones come with a standard 12-month limited warranty covering manufacturing defects. Accessories like cooling fans and controllers typically feature a 6-month warranty.
What is your return policy?
We offer a 15-day return window for products in their original, unopened packaging. If the product is defective upon arrival, please contact our support team within 48 hours to initiate a replacement.
Are Black Shark global versions compatible with my local carrier?
Our global versions are unlocked and support a wide range of LTE and 5G bands. However, we recommend checking your specific carrier's frequency bands against our product specifications before purchasing.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination.